We’re happy to announce you can now earn points at your favorite Great American Cookies and Marble Slab Creamery locations from one rewards program!

To check in at the register, either provide the cashier your phone number or, if the store has a QR code scanner, present the QR code that appears in your app under the “Earn” section.

To check in online, simply log into your rewards account at checkout.

• To redeem rewards in-store, either provide the cashier your phone number and indicate the reward you’d like applied to your card.
• Or, if the store has a QR code scanner, initiate the reward redemption in the app by selecting your desired reward under the “Redeem” section and present the QR code to the cashier.

• To redeem rewards online, log into your rewards account at checkout and select your desired rewards.
• To redeem rewards in-app, navigate to the “Order” section of the app, add items to cart, and select your desired rewards at checkout.

• Of course! To scan your receipt, navigate to the “Earn” section of the app and select “Earn for past purchases”. The app will open your camera to scan, or you can select “Enter barcode number” to type the code in manually.
• If your receipt does not have a barcode available for scanning, please contact appcustomerservicecnc@fatbrands.com for assistance! They will require a picture of the receipt as proof of purchase.

Please contact appcustomerservice@fatbrands.com for assistance. They will require a picture of the receipt as proof of purchase.

Of course! Sign up online here (Hyperlink to sign up at top of page). You will be able to earn points and redeem rewards online by signing into your account before checkout. You can also participate in-store or by providing your phone number to the cashier.

• In the Great American Cookies and Marble Slab Creamery app, click “forgot password” when logging in and a reset password link will be sent to the email associated with your account.
• To update online, select “forgot password” when checking out online and a reset password link will be sent to the email associated with your account.

Great American Cookies and Marble Slab Creamery Rewards is only available at participating locations. To find your nearest participating location, please download the Great American Cookies and Marble Slab Creamery Rewards app and navigate to the “Stores” section. Locations with the location icon greyed out are not participating.

One reward redemption per purchase is permitted.

Rewards cannot be combined with any other special offers.

Individuals over the age of 13 are eligible to participate.

We are here to help! Please contact appcustomerservicecnc@fatbrands.com for assistance.

Please download the new Great American Cookies & Marble Slab Creamery app and complete migration to transfer over your existing points or complete the migration process online.

As a Great American Cookies Rewards member, your account has automatically been upgraded to the new rewards experience. If you have the Great American Cookies app downloaded, please navigate to the Apple or Google Play stores to confirm you have the latest app version downloaded.

For guests with both Great American Cookies and Marble Slab Creamery/Slab Happy rewards accounts, your Marble Slab Creamery/Slab Happy points were automatically added to your Great American Cookies Rewards account. Log into the new app using your Great American Cookies Rewards credentials to see your new points value reflected!

Of course! Please contact appcustomerservicecnc@fatbrands.com with your account information for further assistance. ​

Of course! Please contact appcustomerservicecnc@fatbrands.com with your account information for further assistance. ​

We’re happy you completed the migration process! Previous Marble Slab Creamery rewards, like birthday and anniversary rewards, are not eligible for migration. ​

Please check the Apple or Google app store to ensure you have the latest update downloaded. If you continue to experience issues, please contact appcustomerservicecnc@fatbrands.com ​

Please check the Apple or Google app store to ensure you have the latest update downloaded. If you continue to experience issues, please contact appcustomerservicecnc@fatbrands.com  ​

Please contact appcustomerservicecnc@fatbrands.com